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If you need support outside of program hours, please contact the tech support at +61 487 727 335

During the program, you can contact us using the inbox feature in the virtual lobby. 

Search 'Event Support' and one of our team members will be online to help. 


For the best portal-experience, use Google Chrome on a desktop device. Please note that tablets (including iPads and Surface Pros) as well as phones will have reduced functionality. You will only be able to access the platform on one device at a time.​

If you are having trouble accessing the portal:​

  • Check that is not blocked by your company server. If it is, you will need to submit the website to your IT team to unblock it. 

  • Check your WiFi connection. You may need to use your phone's hotspot for a stronger connection, use ethernet instead of WiFi or move closer to your modem. 

  • Close other programs or tabs on your device that are using your camera, such as Zoom or Teams, as well as any other applications not in use. 

  • Disable cloud-based servers if you are using any, such as company-specific servers, Citrix etc. 

  • Use a personal device rather than a work device.

  • Try accessing the event in "incognito" mode in your Google Chrome browser.

  • Reach out to the event team for support, and include any relevant screen shots of error messages. Please ensure that you are using the correct browser and device first.


There may be times throughout the day where the event team will send you venue notification. This will have a ping sound and will pop up on your top right-hand corner. This will help remind you of where you need to go, or whether a session is about to start. 


Head to the Virtual Lobby. Here you will see the different tabs for each day. There will be a red "live" button that will appear once a session is live so you can see what is currently happening. 

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If there is an interactive portion of a session, the room host may request for participants to join the screen. To request access, click on the hand in the top left corner. The host will add you to the screen when appropriate: you will see a pop up appear when they do, which you will need to accept, then select your camera settings and click join.

You may also see a popup from your browser requesting access to your camera and microphone. Click "allow" on this first. Then select the correct camera and microphone option if you are using external equipment and click "join as speaker". 

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This will appear at the top of the screen no matter where you are in the platform. Click on the inbox to see your messages, or “find people to chat” to start a new message chain. You will be able to send messages to delegates who are offline; they will see the message once they log in.​


On the right-hand side of the Virtual Lobby, you’ll see a section called Group Networking. This is where you can create private or public group meeting rooms. You’ll be able to invite other delegates who are online and chat.

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