TECH SUPPORT
The Defence Day by ICN 2023 event is hosted on a platform called ‘Airmeet’.
When entering the platform, please allow camera and microphone. This will not make you automatically visible to attendees. You can then select from a range of backgrounds if you wish to use a virtual background. You will have the opportunity to confirm camera and microphone access as you enter each breakout room.
For any commentary and feedback, please contact marketing@icn.org.au. If you need support outside of program hours, please contact tech support at angeline@jtproductionmanagement.com
During the program you can contact us using the message feature on the virtual platform.
Search ‘Event Support’ and one of our team members will be online to help.
TECHNICAL REQUIREMENTS
For the best delegate experience, use Google Chrome on a desktop device.
Please note that tablets (including iPads and surface pros) and mobile phones will have a reduced functionality. We recommend using a laptop or desktop.
You can only access the platform on one device at a time.
SOFTWARE
Airmeet works on all modern-day browsers, however, speakers, hosts and moderators, in particular must have least Chrome (version 79).
Other supported browsers: Microsoft Edge, Firefox (version 76 +), Brave Browser.
Unsupported Browsers: Older versions of Chrome, Firefox, Safari, and Opera.
For more technical details and troubleshooting please visit Airmeet Support.
NAVIGATION
The Reception is your conference hub. From here you can navigate to the Program, Exhibition Space, Networking Lounge, and Help Desk using either the top or bottom hand menu.
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View the event sessions for each day and select the session you would like to join.
Explore the booths of conference Primes.
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Join the Meeting Lounge to interact with the delegates.
Selecting the help desk will direct you to this Technical Support page, where you can find more information about technical requirements and troubleshooting.
Attend a session
In the top left corner, click on the schedule button to view the sessions.
Click 'join session' to enter a conference activity.
Meeting Lounge
The Meeting Lounge is an informal networking opportunity, where you can meet other delegates at the conference. There will be state representatives that you can meet with in at each of their tables. You can also create your own networking table, with two to eight seats available, and delegates can join anytime during the day.
Click 'join' and a pop-up window will appear to begin a video chat.
Prime Booths
Prime Booths can be accessed via the top menu, or through the "Prime Booths" button at the reception page. You can meet with the Primes during the lunch break, or during the Meet the Primes and Networking Session in the afternoon.
Quad Charts
Click the 'Quad Charts' button in the top menu to view all the Quad Charts. The titles will appear in alphabetical order.
INSIDE A SESSION
When you enter the session, you will see the chat & Q&A tabs on the right-hand side.
You can use the chat function to communicate any technical issues you may have and our Event Support team will reply.
Directly under the chat tab, there is a Q&A tab – please ask questions here. Questions posted in the ‘chat’ will get lost and unanswered.
Remember to upvote any questions that you also want answered. The most popular questions will be asked first.
During your session, your host may ask you to engage with the 'Poll' function. Here you can vote for your preferred answer and see the results of the other delegates.
COMMUNICATING ON THE PLATFORM
‘Messages’ will appear in the top bar no matter where you are on the platform. Click on messages to see your personal inbox or find online delegates under ’people’ to start a new message chain. You will be able to send messages to delegates who are offline: they will see the message when they log in.
If at any stage, you are having technical difficulties click on ‘people’ and search ‘Event Support’ and members of our event team will appear. Feel free to message them with any questions you have.
LOOK OUT FOR ALERTS
There may be times throughout the day where the event team will send you alerts. This will pop up on your top right hand corner. This will help remind you of where you need to go, or whether a session is about to start.
UPDATE YOUR PROFILE
In the top right corner, you can view and update your profile.
Select 'Complete profile' to update your details.
Here you can upload a profile image, update your personal details, such as your name, job title, organisation, city and include a short bio about yourself. Other delegates will be able to view your profile. Please click 'save' at the bottom to save your details.