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Technical Support

If you need support outside of program hours, please contact the tech support at

During the program, you can contact us using the inbox feature in the virtual lobby. 

Search 'Event Support' and one of our team members will be online to help. 

Access Requirements


For the best portal-experience, use Google Chrome on a desktop device. Please note that tablets (including iPads and Surface Pros) as well as phones will have reduced functionality. You will only be able to access the platform on one device at a time.​

If you are having trouble accessing the portal:​

  • Check that is not blocked by your company server. If it is, you will need to submit the website to your IT team to unblock it. 

  • Check your WiFi connection. You may need to use your phone's hotspot for a stronger connection, use ethernet instead of WiFi or move closer to your modem. 

  • Close other programs or tabs on your device that are using your camera, such as Zoom or Teams, as well as any other applications not in use. 

  • Disable cloud-based servers if you are using any, such as company-specific servers, Citrix etc. 

  • Use a personal device rather than a work device.

  • Try accessing the event in "incognito" mode in your Google Chrome browser.

  • Reach out to the event team for support at, and include any relevant screen shots of error messages. Please ensure that you are using the correct browser and device first.



Navigate around the portal using the vertical menu bar on your left. This will give you access to:​​​

  • Virtual Lobby: View and enter sessions here. Each session will appear on the day of that session.​​​

  • ​​My Profile: Set up your profile before the Conference has started.

  • Speed Networking: Join here to be randomly allocated to another attendee for speed networking. 

  • Global Program: Information on times and the programs globally, across the 3 day conference.

  • India, Australia, China and UK Regional Tabs: Information on each country's regional event. This includes program and timings. 

  • Tech Support: If you have any technical issues, please read our Tech Support page and get in touch with the event support.  

Attending Sessions


Head to the Virtual Lobby. Here you will see the different tabs for each day. There will be a red 'live' button that will appear once a session is live so you can see what is currently happening. Depending on the size of your screen, you may need to navigate with the black arrow buttons to see other days. 


When you enter the session, you will see a chat tab on the right-hand side. You can also use the chat function to post links or pass on information relevant to the discussion for others to see. We encourage you to start ‘side’ conversations during the sessions and interact with each other.

Directly below the chat tab, there is a question tab - please ask questions here. Questions posted in the ‘chat’ will get lost and unanswered.

Please remember to up vote any questions that you also want to be answered. The most popular questions will be asked first 

If a session has related files, they will be found under the files tab at the bottom of the righthand menu. These will also be available from the Lobby, where you will find all the resources from across the 2 days.

Notifications and Inbox


There may be times throughout the day where the event team will send you venue notification. This will have a ping sound and will pop up on your top right hand corner. This will help remind you of where you need to go, or whether a session is about to start. 


This will appear at the top of the screen no matter where you are in the platform. Click on the inbox to see your messages, or 'find people to chat' to start a new message chain. You will be able to send messages to attendees who are offline: they will see the message once they log in. 

If at any stage, you are having technical difficulties click on the ‘Inbox’ at the top of the page.


In the Search bar type in ‘Tech Support’ and members of our events team will appear. Feel free to message them for any questions you have.


For other major issues, feel free email the events team at



Please note that if you are connecting to the platform via a bluetooth device, even when not actively connected to a session in the platform, having the window open in the browser is enough to have the platform maintain an active connection to the Bluetooth headphones, this will in turn have a dramatic draining effect on your battery. 

If you would like to keep the window open, to check for messages, but disconnect your audio temporarily so as to preserve the battery you would need to change your settings temporarily. On Chrome, you can go to chrome://settings/content/siteDetails or click the Padlock icon next to the URL. This way, the connection to the headphones/hearing aid will not be constant and you can change it back as needed to use it for a meeting or an activity.

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