If you need support outside of awards hours, please contact the tech support at firstname.lastname@example.org
During the awards, you can contact us using the inbox feature in the virtual lobby. Search 'Event Support' and one of our team members will be online to help.
ACCESS REQUIREMENTS - BEFORE YOU LOG IN
For the best portal-experience, use Google Chrome on a desktop device. Please note that tablets (including iPads and Surface Pros) as well as phones will have reduced functionality. You will only be able to access the platform on one device at a time.
If you are having trouble accessing the portal:
Check that inevent.com is not blocked by your company server. If it is, you will need to submit the website to your IT team to unblock it.
Check your WiFi connection. You may need to use your phone's hotspot for a stronger connection, use ethernet instead of WiFi or move closer to your modem.
Close other programs or tabs on your device that are using your camera, such as Zoom or Teams, as well as any other applications not in use.
Disable cloud-based servers if you are using any, such as company-specific servers, Citrix etc.
Use a personal device rather than a work device.
Try accessing the event in "incognito" mode in your Google Chrome browser.
Reach out to the event team for support at email@example.com, and include any relevant screen shots of error messages. Please ensure that you are using the correct browser and device first.
Navigate around the portal using the vertical menu bar on your left. This will give you access to:
Virtual Lobby: View and enter sessions here
My Account: Set up your profile before the ceremony has started.
Program: Find out how the event will run.
Help Desk: If you have any technical issues, please read our Help Desk page and get in touch with the event support.
Head to the Virtual Lobby. Here you will see the different tab sessions available. There will be a red 'live' button that will appear once a session is live so you can see what is currently happening.
INSIDE A SESSION
When you enter the session, you will see a chat tab on the right-hand side. You can also use the chat function to post links or pass on information relevant to the discussion for others to see. We encourage you to start ‘side’ conversations during the sessions and interact with each other.
This will appear at the top of the screen no matter where you are in the platform. Click on the inbox to see your messages, or 'find people to chat' to start a new message chain. You will be able to send messages to attendees who are offline: they will see the message once they log in.
If at any stage, you are having technical difficulties click on the ‘Inbox’ at the top of the page.
In the Search bar type in ‘Event Support’ and members of our events team will appear. Feel free to message them for any questions you have.
For other major issues, feel free email the events team at firstname.lastname@example.org
WIRELESS HEADPHONES AND BLUETOOTH HEARING AID SETTINGS
Please note that if you are connecting to the platform via a bluetooth device, even when not actively connected to a session in the platform, having the window open in the browser is enough to have the platform maintain an active connection to the Bluetooth headphones, this will in turn have a dramatic draining effect on your battery.
If you would like to keep the window open, to check for messages, but disconnect your audio temporarily so as to preserve the battery you would need to change your settings temporarily. On Chrome, you can go to chrome://settings/content/siteDetails or click the Padlock icon next to the URL. This way, the connection to the headphones/hearing aid will not be constant and you can change it back as needed to use it for a meeting or an activity.