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TECH SUPPORT
If you need support outside of program hours, please contact the tech support at ACHH@jtproductionmanagement.com
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During the program, you can contact us using the inbox feature in the virtual lobby.
Search 'Tech Support' and one of our team members will be online to help.
ON THIS PAGE
ACCESS REQUIREMENTS
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For the best portal-experience, use Google Chrome on a desktop device. Please note that tablets (including iPads and Surface Pros) as well as phones will have reduced functionality. You will only be able to access the platform on one device at a time.​
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If you are having trouble accessing the portal:​
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Check that inevent.com is not blocked by your company server. If it is, you will need to submit the website to your IT team to unblock it.
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Check your WiFi connection. You may need to use your phone's hotspot for a stronger connection, use ethernet instead of WiFi or move closer to your modem.
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Close other programs or tabs on your device that are using your camera, such as Zoom or Teams, as well as any other applications not in use.
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Disable cloud-based servers if you are using any, such as company-specific servers, Citrix etc.
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Use a personal device rather than a work device.
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Try accessing the event in "incognito" mode in your Google Chrome browser.
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Reach out to the event team for support at techsupport@jtproductionmanagement.com, and include any relevant screen shots of error messages. Please ensure that you are using the correct browser and device first.
NAVIGATION
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Navigate around the portal using the vertical menu bar on your left. This will give you access to:​​​
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Virtual Lobby: View and enter sessions here. Each session will appear on the day of that session.​​
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​​My Profile: Set up your profile before the Conference has started.
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Resource Hub: Here you will find a complete list of all documents related to the conference available for download. They are also attached to each of their relevant sessions.​​​​
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Online Learning: This links to your online learning portal.
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About Us: If you have any questions about the Australian Centre for Heart Health, head to our website for more details.
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Help Desk: If you have any technical issues, please read our Help Desk page and get in touch with the event support.
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ATTENDING SESSIONS
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Head to the Virtual Lobby. Here you will see the different tabs for each day. There will be a red 'live' button that will appear once a session is live so you can see what is currently happening. Depending on the size of your screen, you may need to navigate with the black arrow buttons to see other days.
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INSIDE A SESSION
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When you enter the session, you will see a chat tab on the right-hand side. You can also use the chat function to post links or pass on information relevant to the discussion for others to see. We encourage you to start ‘side’ conversations during the sessions and interact with each other.
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Directly below the chat tab, there is a question tab - please ask questions here. Questions posted in the ‘chat’ will get lost and unanswered.
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Please remember to up vote any questions that you also want answered. The most popular questions will be asked first
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If a session has related files, they will be found under the files tab at the bottom of the righthand menu. These will also be available from the Lobby, where you will find all the resources from across the 2 days.
LOOK OUT FOR NOTIFICATIONS
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There may be times throughout the day where the event team will send you venue notification. This will have a ping sound and will pop up on your top right hand corner. This will help remind you of where you need to go, or whether a session is about to start.
INBOX
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​This will appear at the top of the screen no matter where you are in the platform. Click on the inbox to see your messages, or 'find people to chat' to start a new message chain. You will be able to send messages to attendees who are offline: they will see the message once they log in.
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If at any stage, you are having technical difficulties click on the ‘Inbox’ at the top of the page.
In the Search bar type in ‘Tech Support’ and members of our events team will appear. Feel free to message them for any questions you have.
For other major issues, feel free email the events team at ACHH@jtproductionmanagement.com
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NETWORKING​
Across the four days will have multiple opportunities to connect with each other online. When you enter the event you will see a list of attendees on the right-hand side. You can click on these people to start a message thread or invite them to a video call. You can also search for people in your inbox as described above.
If you would like to begin a group conversation simply select the plus button next to Create Your Own Group Room. You will then have the opportunity to name your room and select if it is public or private.
conversation.
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Public rooms will appear on the Virtual Lobby under Group Rooms, and anyone will be able to join them.
Once you have created your room (public or private) you will be asked to enter as a speaker or a viewer. Enter as a speaker to connect with other attendees.
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To your left, you will have a series of buttons. The globe will show you all the public rooms currently open. The People button will list all the attendees and give you the option of inviting them to your room or sending them a message.
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If they accept your invitation and join with their camera on you will see them on screen and you can begin your conversation.
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WIRELESS HEADPHONES AND BLUETOOTH HEARING AID SETTINGS
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Please note that if you are connecting to the platform via a bluetooth device, even when not actively connected to a session in the platform, having the window open in the browser is enough to have the platform maintain an active connection to the Bluetooth headphones, this will in turn have a dramatic draining effect on your battery.
If you would like to keep the window open, to check for messages, but disconnect your audio temporarily so as to preserve the battery you would need to change your settings temporarily. On Chrome, you can go to chrome://settings/content/siteDetails or click the Padlock icon next to the URL. This way, the connection to the headphones/hearing aid will not be constant and you can change it back as needed to use it for a meeting or an activity.
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