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If you need support outside of program hours (30 October - 02 November 2023),

please contact

During the program you can contact us using the message feature on the virtual platform. Search ‘Event Support’ and one of our team members will be online to help.

Tech Support


For the best delegate experience, use Google Chrome on a desktop device.

Please note that tablets (including iPads and surface pros) and mobile phones will have a reduced functionality. We recommend using a laptop or desktop. 

You can only access the platform on one device at a time.

The platform works on all modern-day browsers, however, speakers, hosts and moderators, in particular must have least Chrome (version 79).


Other supported browsers: Microsoft Edge, Firefox (version 76 +), Brave Browser.


Unsupported Browsers: Older versions of Chrome, Firefox, Safari, and Opera.

Quick system check

Do check your system's mic and camera setup using Chrome browser on your desktop or laptop for trouble free experience during the event.

Tech Requirements
Update Your Profile


In the top right corner, you can view and update your profile.

Select 'Complete profile' to update your details. 

Here you can upload a profile image, your personal details, such as your name, job title, organisation, city and include a short bio about yourself. Please click 'save' at the bottom to save your details. 

Updating Profile


When you enter the platform you will see the Reception page. From here you can navigate to Live Sessions, Lounge, Booth, Resources and Help Desk.

Reception Page - JTPM Help Desk.png


Live Session - JTPM Help Desk .png

You can attend live session by clicking on the Program Schedule sign or the Schedule button which appears in the top right-hand corner 

Click 'join session' to enter. 

Schedule - JTPM Help Desk.png
Navigating the Platform


When you enter the session, you will see the Chat, Q&A, People, and Poll features on the right-hand side.

  • Chat: Participate in the session chat and interact with other participants. Your questions the panellists can also be posted here. You can also ask for tech support here. 

  • People: The list of session participants is shown here. You can hover over the attendee's profile to view the attendee card information, initiate a direct message & also schedule a meeting with them.

  • Polls: There may be times during sessions where you are asked to answer a poll. 

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Session Chat 

People in Session

Session Chat 

People in Session

Session Polls

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Session Chat 

People in Session

Session Polls

Screen Shot 2023-07-21 at 11.40.52 am.png

Other Session Features 


Raise Hand: If you want to interact with the speaker and the host, you can choose to do so by selecting the “Raise hand” button in the stage’s bottom control bar. If the host accepts your request, you’ll share the stage with the speaker and be visible to all participants.

Invite to the stage: The host can invite an attendee to the stage as a speaker. In this case, you will receive a request to become a speaker, and you have complete freedom to “Accept” or “Reject” such requests.

React with Emojis: You can quickly react and offer motivation or applause to the speaker using emojis.

Report a message: If you come across a message with objectionable content, you can report it to the host.

Inside a Session


This area allows you to interact with other attendees. Join a table during the breaks to meet new attendees and have conversations.

Join tables: 
Tables may have labels and logos on top of it to inform participants about the conversations happening at specific tables. 
To join, select the "Join" button below the table. You will need to enable your camera and microphone to join the tables. 

View profiles: 
Click on the display picture of any attendee to view their attendee profiles.


Table chat: 
You can interact with the other attendees seated at the table via chat as well. Click on the bottom right chat icon. Anyone that joins the table will be able to view this chat as it is an open chat. 

Lounge - JTPM Help Desk.png


The Booths section is an exhibition area, where you can experience multiple exhibitor booths and can enter by clicking on them.


You can find exhibitor resources, websites, and videos inside the exhibitor booth.

Booth - JTPM Help Desk.png


‘Messages’ will appear in the top bar no matter where you are on the platform. Click on Messages to see your personal inbox or find online delegates under ’People’ to start a new message chain. You will be able to send messages to delegates who are offline: they will see the message when they log in.

Messages - JTPM Help Desk .png


There may be times throughout the event where the we will send you alerts. These will pop up on your top right hand corner.


This will help remind you of where you need to go, or whether a session is about to start. 

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Communicating on the Platform
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