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TECH SUPPORT. 

If you need support outside of program hours (24 October 2024),

please contact techsupport@jtproductionmanagement.com

 

During the program you can contact us using the message feature on the virtual platform. Search ‘Tech Support’ and one of our team members will be online to help.

Tech Support

TECHNICAL REQUIREMENTS

For the best delegate experience, use Google Chrome on a desktop device.

Please note that tablets (including iPads and surface pros) and mobile phones will have a reduced functionality. We recommend using a laptop or desktop. 

You can only access the platform on one device at a time.

The platform works on all modern-day browsers, however, speakers, hosts and moderators, in particular must have least Chrome (version 79).

 

Other supported browsers: Microsoft Edge, Firefox (version 76 +), Brave Browser.

 

Unsupported Browsers: Older versions of Chrome, Firefox, Safari, and Opera.

Quick system check

Do check your system's mic and camera setup using Chrome browser on your desktop or laptop for trouble free experience during the event.

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Tech Requirements
Update Your Profile

UPDATE YOUR PROFILE

In the top right corner, you can view and update your profile.

Select 'Complete profile' to update your details. 

Here you can upload a profile image, your personal details, such as your name, job title, organisation, city and include a short bio about yourself. Please click 'save' at the bottom to save your details. 

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NAVIGATION

The Reception is your Summit Hub. From here you can navigate to the Program, Projectory, Resources and Help Desk using either the top or right-hand side menu.

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JOINING A SESSION 

You can attend programmed session via the Program button (shown above) or the View Schedule button which appears in the top left-hand corner 

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Click 'join session' to enter a conference activity. 

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Navigating the Platform

INSIDE A SESSION

When you enter the session, you will see the Chat, Q&A and People and Resources features on the right-hand side.

  • Chat: Participate in the session chat and interact with other participants. You can also ask for tech support here. 

  • Q&A: Please ask your questions in the Q&A. Questions posted in the Chat may get lost and be unansweredRemember to upvote any questions that you also want answered. The most popular questions will be asked first.

  • People: The list of session participants is shown here. You can hover over the attendee's profile to view the attendee card information, initiate a direct message & also schedule a meeting with them.

  • Resources: This is where any speaker may provide resources to their presentation. 

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Session Chat 

Session Q&A 

People in Session

Resources

Remember to upvote any questions that you also want answered. The most popular questions will be asked first.

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React with Emojis: You can quickly react and offer motivation or applause to the speaker using emojis.

Report a message: If you come across a message with objectionable content, you can report it to the host.

Inside a Session

PROJECTORY BOOTH 

The Projectory Booth Section is where you can view information on Projectory. 

Projectory
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You can find resources like Marketing Collaterals, Social media plugins, and Videos inside the Projectory booth.

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COMMUNICATING & SCHEDULING MEETING

‘Messages’ will appear in the top bar no matter where you are on the platform. Click on Messages to see your personal inbox or find online delegates under ’People’ to start a new message chain. You will be able to send messages to delegates who are offline: they will see the message when they log in.

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To schedule a meeting with another delegate, click the 'Schedule Meeting' icon. 

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Complete the meeting details and click 'Send Request'.

You can invite up to 15 attendees to the private meeting. 

 

If the attendee/s accept the meeting request you will receive a notification and the meeting will appear under 'View Schedule'.

 

Only you and the other attendee/s can see the invite and join. 

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LOOK OUT FOR ALERTS

There may be times throughout the Summit where the event team will send you alerts. These will pop up on your top right hand corner.

 

This will help remind you of where you need to go, or whether a session is about to start. 

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Communicating on the Platform
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